To deliver the best possible betting experience, Jitbat collects certain information about you. This data falls into two broad categories — what you provide directly, and what is collected automatically.

What You Provide Directly:

• Registration Details: Your full name, email address, mobile number, date of birth, and password.
• Identity Verification (KYC): A copy of your National ID, passport, or driving license, along with a selfie.
• Payment Information: Mobile banking number, bank account details (processed securely).
• Contact Information: Records of conversations with the support team, including complaints or feedback.
• Account Preferences: Language settings, notification preferences, and responsible gaming limits.

Automatically Collected Information:

• Device Information: IP address, browser type and version, operating system.
• Usage Patterns: Pages visited and time spent, games played, login times and locations.
• Transaction History: Records of deposits, withdrawals, bets, and winnings.
• Cookie Information: Session cookies, preference cookies, and analytics cookies (see details below).

Jitbat collects information through several methods. Each method is transparent and based on user consent. Jitbat never collects your data without your knowledge or permission.

• Registration Form: You provide the necessary information directly when creating your account.
• Verification Process: Documents and selfies uploaded during identity verification are collected at that time.
• Payment Process: Payment information is collected at the time of deposit or withdrawal.
• Automated Technologies: Usage data is collected via cookies, web beacons, and log files.
• Support Communications: Conversations via live chat or email are recorded.

Jitbat uses your information only for specific, legitimate purposes. Where required, separate consent is obtained before using data for any given purpose. Below is a detailed breakdown of how Jitbat uses your information:

Jitbat treats your privacy as a top priority. Your personal information is never sold or rented. However, limited data may be shared in certain specific circumstances:

• Payment Processors: Transaction details are shared with approved payment gateways to process deposits and withdrawals. These partners are bound by strict confidentiality agreements.
• Legal Obligations: Information may be disclosed in response to a lawful request from a government or regulatory authority under Bangladeshi or applicable law.
• Fraud Prevention: Information may be disclosed to relevant authorities if money laundering or fraud is suspected.
• Technology Service Providers: Cloud storage and cybersecurity providers that support platform operations may have limited access to data — they are also bound by confidentiality agreements.

Jitbat uses cookies and similar technologies to enhance your experience. Cookies are small data files stored in your browser. Jitbat uses three types of cookies:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Preference Cookies: Used to remember your language, theme, and account preferences. Disabling these means you'll need to re-enter your settings each time.
• Analytics Cookies: Used to understand which pages are most popular and where the site can be improved. These are optional and can be disabled at any time.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some Jitbat features to function incorrectly.

Jitbat works with a number of trusted third-party technology providers to operate the platform. Strict data processing agreements are in place with each provider, and they may only use your data for the specific purposes defined in those agreements.

• Game Software Providers: Limited game-related data may be shared with gaming software providers for the purpose of operating games.
• Cloud & Security Services: Specialized services are used to securely store data and defend against cyber threats.
• Analytics Tools: Anonymous analytics data is used to monitor site performance.
• Customer Support Software: For managing live chat and support tickets.

As a Jitbat user, you have several important rights over your own data. Jitbat respects these rights and processes all requests promptly.

• Right to Know: If you'd like to know what information Jitbat has collected about you and how it's being used, we're happy to provide full details.
• Right to Rectification: If any of your information is incorrect, you can have it corrected through your account settings or by contacting our support team.
• Right to Erasure: In certain circumstances, you may request deletion of your data. However, some information may need to be retained for a specified period due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: You may withdraw consent at any time for any data processed on the basis of consent.
• Right to Lodge a Complaint: If you believe Jitbat's Privacy Policy has been violated, you have the right to file a complaint with the relevant regulatory authority.

To exercise any of these rights, contact Jitbat's support team. We typically process requests within 30 business days.

Jitbat does not retain your data longer than necessary. Different types of information are subject to different retention periods:

• Account Information: For the duration your account is active and for a minimum of 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years as required under anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: Up to 2 years after resolution.
• Analytics Data: Up to 2 years after anonymization.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Jitbat is strictly prohibited for anyone under the age of 18. Jitbat does not knowingly collect or process data from minors.

If you believe a minor is using Jitbat, please notify our support team immediately. To learn more about responsible gaming, Responsible Gaming View the page.

Jitbat may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and significant changes will be communicated via email or in-app notification.

Continued use of Jitbat after any changes takes effect means you accept the updated policy. We recommend reviewing this page regularly.